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Abstract
Tujuan penelitian ini adalah menguji dan menganalisis pengaruh efektivitas pelatihan, tenaga pemasaran dan kompetensi relasional secara langsung dan tidak langsung terhadap kinerja tenaga pemasaran melalui kompensasi finansial. Penelitian ini menggunakan penelitian kuantitatif. Populasi penelitian ini adalah tenaga pemasaran pada PT Ciputra Properti Persero Tbk. Sampel berjumlah 58 orang tenaga pemasaran. Teknik pengumpulan data yang digunakan kuisioner. Analisis data yang digunakan adalah analisis jalur (Path Analysis). Hasil penelitian menunjukkan bahwa efektivitas pelatihan pemasaran dan kompetensi relasional berpengaruh secara tidak langsung terhadap kinerja tenaga pemasaran melalui kompensasi finansial. Kata Kunci: Pemasaran, Kompetensi Relasional, Kinerja, Kompensasi Finansial
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References
- Alliger, G.M., dan Janak, E. A. 2009. Kirkpatrick’s Levels of Training Criteria : Thirty Years Later. Personnel Psychology.
- Analoui, F. 2004. Training and Development: The Role of Trainers”, Journal of Management Development, Vol. 13, No. 9, pp. 61-72.
- Arikunto. 2006. Prosedur Penelitian Suatu Pendekatan Praktik. Edisi Revisi. Cetakan Kedelapan. Rineka Cipta : Jakarta.
- Baldauf, A., Cravens, David ,W and Piercy, N.F. 2011. Examining Business Strategy, Sales Management, and Salesperson Antecedents of Sales Organization Affectiveness. Journal Of Personal Seling & Sales Management, Vol. XXI, No.2.
- Barker, A.T. 2009. Benchmarks of Successful Salesforce Performance. Canadian Jurnal of Administrative Sciences.
- Boyd, et. al. 2010. Manajemen Pemasaran; Suatu Pendekatan Strategis dengan. Orientasi Global. Erlangga. Jakarta.
- Chonko, L. B, Tanner, J.F, and Weeks, W.A. 2013. Sales Training :Status and Needs. Journal of Personal Selling and Sales Management, Volume XIII.
- Erffmeyer, R.C, and Johnson. D. 2000. The Future of Sales Training : Making Choices Among Six Distance Education Methods. Journal Of Business and Industrial Marketing, Vol. 12, No. 3 / 4.
- Ferdinand. 2006. Metode Penelitian Manajemen. Badan. Penerbit Universitas Diponegoro, Semarang.
- Flippo, E.B. 2005. Personel Management (Manajemen Personalia), Edisi VII Jilid II. Terjemahan Alponso S, Erlangga, Jakarta.
- Darsono & Siswandoko, Tjatjuk. 2011. Sumber Daya Manusia Abad 21. Nusantara Consulting: Jakarta.
- Haywood, K. M. 2012. Effective Training: Toward a Strategic Approach. The Cornell H.R.A. Quarterly, December.
- Honeycutt, E.D., Ford, J.B., and Rao, C.P. 2005. Sales Training: Executives’ Research Needs”, Journal of Personal Selling & Sales Management, Vol. XV, No. 4.
- Indriani, F. 2005. Analisis Program Manajemen Penjualan yang Berorientasi pada Konsultasi dalam Mempengaruhi Kinerja Tenaga Penjualan melalui Kemampuan Penjualan Adaptif. Jurnal Sains Pemasaran Indonesia, Vol. IV, No. 2.
- Kharismawaty, W.F. 2005. Analisis Pengaruh Keterlibatan Interaksi untuk Meningkatkan Kinerja Tenaga Penjualan (Studi Pada Perusahaan Asuransi PT. AIG LIPPO Semarang). Jurnal Sains Pemasaran Indonesia, Vol. IV, No. 3.
- KotleR,P, 2009. Manajemen Pemasaran, Cetakan Kelima, Alih bahasa Benyamin Molan; Penyunting bahasa Bambang Sarwiji, PT. Indeks, Jakarta.
- Matsuo, M, dan Kusumi, T, 2002, “Salesperson’s Procedural Knowledge, Experience and Performance. An Empirical Study In Japan”, European Journal of Marketing, Vol. 36, 7/8, Pg. 840.
- Mathis, R dan Jackson, W.2006. Human Resources Development (Track MBA series/terjemahan), Prestasi Pustaka, Jakarta.
- Merryanita, H.T, 2004, “Analisis Pengaruh Praktek Penyesuaian Diri Dalam Penjualan Terhadap Kinerja Tenaga Penjualan”, Jurnal Sains Pemasaran Indonesia, Vol. III, No. 3.
- Musanef, 2006, Manajemen Kepegawaian di Indonesia, Jilid Kedua,: PT. Gunung Agung, Jakarta.
- Nawawi, H (2008), Perencanaan Sumber Daya Manusia : Untuk Bisnis yang Kompetitif, Penerbit Gadjah Mada University Press, Yogyakarta.
- Navarro, J.G.C, dan Dewhurst, F.W, 2006, “Linking Shared Organisational Context and Relational Capital Trough Unlearning. An Initial Empirical Investigation in SMEs”, The Learning Organization, Vol. 13, No. 1, pp. 49 – 62.
- Pettijohn, L.S, 2004, “Retail Sales Training Practices and Prescriptions”, Journal of Services Marketing, Vol. 8, no. 3, pp. 17-26.
- Perdue, J.N, Jack,D and W.R.H, 2002, “TrainingMethods for Spesific Objectives:Preferences of Managers in Private Clubs”, International Journal of Contemporary Hospitality Management, Vol. 14, No. 3, pp. 114-119.
- Peterson, R.T, 2000, “What Makes Sales Training Programs Successful?”, Training and Development Journal, Agustus.
- Piercy, N.F., David,W.C., and Neil, A.M, , 2008, “Salesforce Performance and Behaviour – Based Management Processes in Business – to –Business Sales Organizations”, European Journal of Marketing, Vol. 32, No. 12, p. 79-100.
- Poon Teng Fatt, J, 2003, “A Method for Trainers to Examine Teaching Feedback”, Management Research News, Vol 26(1).
- Rentz, O. Joseph, C. David S. A. Tashchian, P. A. D,, and Ladd,R.A, 2002, “A Measure of Selling Skill : Scale Development and Validation”, Journal of Personal Selling and Sales Management, Winter, Vol. 22, p. 13 -21.
- Roman, S., Ruiz, S, and Luis, M.J, 2002, “The Effect of Sales Training on Sales Force Activity”, European Journal of Marketing, Vol. 36, No.11/12, pp. 1344-1366.
- Sikula.A,I, 2000. Manajemen Sumber Daya Manusia. Erlangga. Bandung.
- Simamora,H, 2008. Manajemen Sumber Daya Manusia. Yogyakarta : Adi Citra Karya Nusa.
- Stanton, W.J., 2007, Prinsip Pemasaran, Alih Bahasa oleh Sadu Sundaru. Jilid Satu. Edisi Kesepuluh. Erlangga, Jakarta.
- Sugiyono, 2009. Metode Penelitian Bisnis, Cetakan Ketujuh, Alfabeta, Bandung
- Sunyoto, Danang (2012), Sumber Daya Manusia Praktik Penelitian. Yogyakarta: CAPS (centre for aademic publishing service).
- Susilo,M, 1992, “Manajemen Sumber Daya Manusia”, Yogyakarta, BPFE.
- Wagonhurst, C. 2012. Developing Effective Training Programs. The Journal of Research Administration, Volume XXXIII, Number II.
- Wilson, P.H., Strutton, D, and F.M.T, 2002. Investigating the Perceptual Aspect of Sales Training. Journal of Personal Selling & sales Management, Vol. XXII, No. 2, pp. 77-86.
References
Alliger, G.M., dan Janak, E. A. 2009. Kirkpatrick’s Levels of Training Criteria : Thirty Years Later. Personnel Psychology.
Analoui, F. 2004. Training and Development: The Role of Trainers”, Journal of Management Development, Vol. 13, No. 9, pp. 61-72.
Arikunto. 2006. Prosedur Penelitian Suatu Pendekatan Praktik. Edisi Revisi. Cetakan Kedelapan. Rineka Cipta : Jakarta.
Baldauf, A., Cravens, David ,W and Piercy, N.F. 2011. Examining Business Strategy, Sales Management, and Salesperson Antecedents of Sales Organization Affectiveness. Journal Of Personal Seling & Sales Management, Vol. XXI, No.2.
Barker, A.T. 2009. Benchmarks of Successful Salesforce Performance. Canadian Jurnal of Administrative Sciences.
Boyd, et. al. 2010. Manajemen Pemasaran; Suatu Pendekatan Strategis dengan. Orientasi Global. Erlangga. Jakarta.
Chonko, L. B, Tanner, J.F, and Weeks, W.A. 2013. Sales Training :Status and Needs. Journal of Personal Selling and Sales Management, Volume XIII.
Erffmeyer, R.C, and Johnson. D. 2000. The Future of Sales Training : Making Choices Among Six Distance Education Methods. Journal Of Business and Industrial Marketing, Vol. 12, No. 3 / 4.
Ferdinand. 2006. Metode Penelitian Manajemen. Badan. Penerbit Universitas Diponegoro, Semarang.
Flippo, E.B. 2005. Personel Management (Manajemen Personalia), Edisi VII Jilid II. Terjemahan Alponso S, Erlangga, Jakarta.
Darsono & Siswandoko, Tjatjuk. 2011. Sumber Daya Manusia Abad 21. Nusantara Consulting: Jakarta.
Haywood, K. M. 2012. Effective Training: Toward a Strategic Approach. The Cornell H.R.A. Quarterly, December.
Honeycutt, E.D., Ford, J.B., and Rao, C.P. 2005. Sales Training: Executives’ Research Needs”, Journal of Personal Selling & Sales Management, Vol. XV, No. 4.
Indriani, F. 2005. Analisis Program Manajemen Penjualan yang Berorientasi pada Konsultasi dalam Mempengaruhi Kinerja Tenaga Penjualan melalui Kemampuan Penjualan Adaptif. Jurnal Sains Pemasaran Indonesia, Vol. IV, No. 2.
Kharismawaty, W.F. 2005. Analisis Pengaruh Keterlibatan Interaksi untuk Meningkatkan Kinerja Tenaga Penjualan (Studi Pada Perusahaan Asuransi PT. AIG LIPPO Semarang). Jurnal Sains Pemasaran Indonesia, Vol. IV, No. 3.
KotleR,P, 2009. Manajemen Pemasaran, Cetakan Kelima, Alih bahasa Benyamin Molan; Penyunting bahasa Bambang Sarwiji, PT. Indeks, Jakarta.
Matsuo, M, dan Kusumi, T, 2002, “Salesperson’s Procedural Knowledge, Experience and Performance. An Empirical Study In Japan”, European Journal of Marketing, Vol. 36, 7/8, Pg. 840.
Mathis, R dan Jackson, W.2006. Human Resources Development (Track MBA series/terjemahan), Prestasi Pustaka, Jakarta.
Merryanita, H.T, 2004, “Analisis Pengaruh Praktek Penyesuaian Diri Dalam Penjualan Terhadap Kinerja Tenaga Penjualan”, Jurnal Sains Pemasaran Indonesia, Vol. III, No. 3.
Musanef, 2006, Manajemen Kepegawaian di Indonesia, Jilid Kedua,: PT. Gunung Agung, Jakarta.
Nawawi, H (2008), Perencanaan Sumber Daya Manusia : Untuk Bisnis yang Kompetitif, Penerbit Gadjah Mada University Press, Yogyakarta.
Navarro, J.G.C, dan Dewhurst, F.W, 2006, “Linking Shared Organisational Context and Relational Capital Trough Unlearning. An Initial Empirical Investigation in SMEs”, The Learning Organization, Vol. 13, No. 1, pp. 49 – 62.
Pettijohn, L.S, 2004, “Retail Sales Training Practices and Prescriptions”, Journal of Services Marketing, Vol. 8, no. 3, pp. 17-26.
Perdue, J.N, Jack,D and W.R.H, 2002, “TrainingMethods for Spesific Objectives:Preferences of Managers in Private Clubs”, International Journal of Contemporary Hospitality Management, Vol. 14, No. 3, pp. 114-119.
Peterson, R.T, 2000, “What Makes Sales Training Programs Successful?”, Training and Development Journal, Agustus.
Piercy, N.F., David,W.C., and Neil, A.M, , 2008, “Salesforce Performance and Behaviour – Based Management Processes in Business – to –Business Sales Organizations”, European Journal of Marketing, Vol. 32, No. 12, p. 79-100.
Poon Teng Fatt, J, 2003, “A Method for Trainers to Examine Teaching Feedback”, Management Research News, Vol 26(1).
Rentz, O. Joseph, C. David S. A. Tashchian, P. A. D,, and Ladd,R.A, 2002, “A Measure of Selling Skill : Scale Development and Validation”, Journal of Personal Selling and Sales Management, Winter, Vol. 22, p. 13 -21.
Roman, S., Ruiz, S, and Luis, M.J, 2002, “The Effect of Sales Training on Sales Force Activity”, European Journal of Marketing, Vol. 36, No.11/12, pp. 1344-1366.
Sikula.A,I, 2000. Manajemen Sumber Daya Manusia. Erlangga. Bandung.
Simamora,H, 2008. Manajemen Sumber Daya Manusia. Yogyakarta : Adi Citra Karya Nusa.
Stanton, W.J., 2007, Prinsip Pemasaran, Alih Bahasa oleh Sadu Sundaru. Jilid Satu. Edisi Kesepuluh. Erlangga, Jakarta.
Sugiyono, 2009. Metode Penelitian Bisnis, Cetakan Ketujuh, Alfabeta, Bandung
Sunyoto, Danang (2012), Sumber Daya Manusia Praktik Penelitian. Yogyakarta: CAPS (centre for aademic publishing service).
Susilo,M, 1992, “Manajemen Sumber Daya Manusia”, Yogyakarta, BPFE.
Wagonhurst, C. 2012. Developing Effective Training Programs. The Journal of Research Administration, Volume XXXIII, Number II.
Wilson, P.H., Strutton, D, and F.M.T, 2002. Investigating the Perceptual Aspect of Sales Training. Journal of Personal Selling & sales Management, Vol. XXII, No. 2, pp. 77-86.