Partisipasi Masyarakat dalam Penerbitan Akta Kelahiran melalui Sistem Pelayanan Berbasis Digital

Abstract

This research aims to find out how the community participates in issuing birth certificates through the online-based service system at the Makassar City Population and Civil Registration Service. This research was carried out using the literature study method, which contains theories that are relevant to the research problem. The research was carried out by examining the concepts and theories used based on literature, related journals, supporting articles, and conducting direct observations at the Makassar City Population and Civil Registration Service office. The research results show that there are still many people who have not actively participated in issuing birth certificates through an online-based service system due to the public's lack of understanding of the online service system. The socialization carried out by the Makassar City Population and Civil Registration Service has not been optimal. It is hoped that the suggestions that can be given by researchers to the Makassar City Population and Civil Registration Service are to maximize outreach activities to the community by collaborating with various sectors that focus on public services to the community. The Makassar City Population and Civil Registration Service can also carry out activities that attract public attention so that community participation can be further increased.